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Monterey, CA 2050 North Fremont Street, Monterey, California 93940
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Monterey Hotel Reviews - Our Story Through Guests

Read what our guests have to say about their vacation at Comfort Inn Monterey Bay. Check out our latest Monterey hotel reviews and get great tips on what you'll love about our intimate coastal retreat - from free hot breakfast to contemporary rooms to the friendliest staff in town.
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  Guest   •   July 29, 2016

I'm pretty sure Comfort ...

I'm pretty sure Comfort Inn will not leave my review on the website as it is does not rate this hotel as excellent like so many people have said. My list of issues is so lengthy I'm not sure I will be have room to list everything. To begin with, their website says nothing about being in the flight pattern of the very nearby airportjets going very low over head all hrstheir solution is they will provide you with earplugs if the noise disturbs you. When we were assigne
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  Guest   •   July 29, 2016

I'm pretty sure Comfort ...

I'm pretty sure Comfort Inn will not leave my review on the website as it is does not rate this hotel as excellent like so many people have said. My list of issues is so lengthy I'm not sure I will be have room to list everything. To begin with, their website says nothing about being in the flight pattern of the very nearby airportjets going very low over head all hrstheir solution is they will provide you with earplugs if the noise disturbs you. When we were assigne
Service
Rooms
Quality
Value
Location
Cleanliness
  Guest   •   July 29, 2016

I'm pretty sure Comfort ...

I'm pretty sure Comfort Inn will not leave my review on the website as it is does not rate this hotel as excellent like so many people have said. My list of issues is so lengthy I'm not sure I will be have room to list everything. To begin with, their website says nothing about being in the flight pattern of the very nearby airport...jets going very low over head all hrs...their solution is they will provide you with earplugs if the noise disturbs you. When we were assigned our room, we discovered the very limited access into the room due to the staircase built right in front of the room door. There were less than 18" walkway (which my contractor husband said violates building code ) on the side and I literally had a difficult time getting our luggage thru. I immediately returned to the office and asked to be relocated to a room that the staircase wasn't blocking the entire window. Carpets were filthy, linens were marginal and 2 spiders were found when entering the bathroom upon arrival. I was told by management the planes stopped flying early. ..the last one that woke me came over about midnight. The breakfast room is absolutely horrid...too small for guests to prepare their breakfast and have a place to sit. It was too cold to sit outside. As a result of the unsanitary closeness of people to where food is being prepared, the 2nd bite of my waffle had a very long hair cooked inside the waffle!! Now if this isn't disgusting and against health code I don't know what is. I was immediately nauseated by this and threw the plate away. Whether this hair was in the batter, on the waffle maker from another guest leaning over the counter, I have no idea...but the hair was not mine. Next issue was the ice machine...it was not working and I walked to the office to inquire about it. I was told they had it repaired last week so just keep holding the button down. The ice machine was broken and no ice was available. While holding the ice machine button down for 5 minutes as directed to do I noticed the vending machine next to the ice machine. It astounded me to see they were selling the items that most hotels offer to give you for free if you forget them...ie, comb, razor, toothbrush, toothpaste, etc. These items were $2.00. How accommodating and generous Comfort Inn is at this location right?? Now when I booked our room, I did it on the Choice Privileges website and noticed this hotel's rating was 5 stars so I expected it to be quite acceptable for $130 a night. Upon checkout, I spoke with the manager regarding our issues with their accommodations...she offered me a 25% discount which I accepted but, as I told her, this doesn't totally make our stay better or justify the lack of information and truth on their website. I will also write a review on the Choice Privileges website as I think this is a pathetic and disgusting hotel to be included in their group of hotels. I've stayed in nicer Motel 6's than this hotel was for much less money!! You truly will regret it if you choose to stay at this hotel. (Our stay was the end of June, 2016
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  Guest   •   March 26, 2015

My husband and I ...

My husband and I stayed here while we were visiting and was very pleased with this hotel. The price was excellent and we were very comfortable. The bathroom was very spacious with a big shower head. The sauna was very relaxing too. Overall I would go back, Monterrey is one of the best places we've ever been to
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